Refund Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

At All Fit Fitness, we are committed to your satisfaction. This Refund Policy outlines the terms and conditions for refunds, cancellations, and service credits for our fitness programs and services.

1. Personal Training Sessions

Cancellation Policy

• 24+ hours notice: Full credit for rescheduling, no charge
• 12-24 hours notice: 50% of session value charged; remaining 50% credited
• Less than 12 hours notice: Full session value charged, no credit
• No-show: Full session value charged, no credit

Package Refunds

Unused sessions from prepaid training packages may be refunded within 30 days of purchase, minus a 15% administrative fee and the value of any sessions already used (calculated at the single-session rate). After 30 days, unused sessions are non-refundable but may be transferred to another person with written notice.

2. Group Classes and Programs

Class Passes

• Unused class passes may be refunded within 14 days of purchase for a full refund
• After 14 days, unused passes are non-refundable but remain valid until expiration
• Partially used class passes are non-refundable

Program Enrollment

For multi-week programs (e.g., 6-week challenges, specialty workshops), cancellation requests made before the program start date will receive a full refund minus a $50 administrative fee. Once a program has begun, refunds are prorated based on the number of sessions remaining, minus a 20% administrative fee.

3. Membership Plans

Monthly Memberships

• Monthly memberships may be cancelled with 30 days written notice
• No refunds for partial months
• Membership fees are non-refundable once the billing cycle has begun

Annual Memberships

Annual memberships paid in full may be cancelled within 30 days of purchase for a full refund. After 30 days, cancellations will receive a prorated refund based on months remaining, minus a $100 early termination fee. No refunds are available after 6 months of membership.

4. Products and Merchandise

Physical products purchased through All Fit Fitness may be returned within 30 days of purchase under the following conditions:

• Items must be unused, in original packaging, and in resalable condition
• Proof of purchase (receipt or order confirmation) is required
• Shipping costs for returns are the responsibility of the customer
• Refunds will be processed within 7-10 business days of receiving the return

Non-returnable items: Supplements, personal care items, custom-ordered merchandise, and digital products are final sale and non-refundable.

5. Digital Products and Online Programs

Due to the nature of digital content, all sales of digital products (e-books, online courses, downloadable programs) are final. However, if you experience technical issues accessing your purchase, please contact us within 7 days and we will work to resolve the issue or provide a refund at our discretion.

6. Special Circumstances

Medical Issues

If you are unable to continue services due to a medical condition or injury, we may offer extended credits, membership freezes, or prorated refunds with documentation from a licensed healthcare provider. Please contact us to discuss your situation.

Relocation

Clients relocating more than 25 miles from our facility may request early termination of memberships or packages with proof of new address. Prorated refunds or credits may be issued at management discretion.

7. How to Request a Refund

To request a refund, please:

1. Email us at refunds@allfitfitness.com with your name, contact information, and details of your purchase
2. Include your reason for requesting a refund
3. Attach any relevant documentation (receipts, medical notes, etc.)
4. Allow 5-7 business days for review of your request

8. Refund Processing

Approved refunds will be processed to the original payment method within 7-10 business days. Credit card refunds may take an additional 3-5 business days to appear on your statement, depending on your financial institution.

9. Texas Consumer Rights

This Refund Policy is designed to comply with Texas consumer protection laws. Nothing in this policy is intended to limit your rights under the Texas Deceptive Trade Practices-Consumer Protection Act or other applicable laws.

10. Contact Us

If you have questions about this Refund Policy, please contact us: